Refund policy

Return and Refund Policy

Last updated: 13 October 2026

This Return and Refund Policy applies to purchases made through the Artarios online store operated by:

ELEFTHERIA KATSA ARTARIOS
Georgiou Neomartiros 25
17342 Agios Dimitrios, Athens
Greece

Email: sales@artarios.com

This Policy does not limit any mandatory rights available to consumers under applicable law.

 Right of withdrawal

If you are a consumer purchasing goods through our online store, you have the right to withdraw from your purchase agreement without giving any reason.

Subject to the exceptions set out below, the withdrawal period is fourteen (14) calendar days.

For goods, the withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

Where goods forming a single order are delivered separately, the withdrawal period begins when you, or a third party designated by you other than the carrier, acquire physical possession of the last item delivered.

 How to exercise your right of withdrawal

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

You may send your withdrawal notice by email to sales@artarios.com. Your notice must clearly state that you wish to withdraw from the purchase agreement and should include your name, order number, the goods concerned and your contact details.

You may use the model withdrawal form included at the end of this Policy, but you are not required to do so.

 Returning goods

After notifying us that you wish to withdraw, you must return the goods or hand them over to us without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which you notified us of your withdrawal.

The deadline is met if you send the goods before the fourteen-day period has expired.

Unless we have agreed to collect the goods, returns must be sent to:

ELEFTHERIA KATSA ARTARIOS
Georgiou Neomartiros 25
17342 Agios Dimitrios, Athens
Greece

 Return costs

For a withdrawal exercised under this Policy, you bear the direct cost of returning the goods, unless we have expressly agreed otherwise.

Where goods are damaged, defective, do not correspond to your order, or otherwise lack conformity with the purchase agreement, you will not be charged return costs where the return is justified. Please contact us at sales@artarios.com before returning such goods so that we can provide appropriate return instructions or arrange collection where appropriate.

You are responsible for packaging returned goods with reasonable care to prevent damage during transport. We recommend using a tracked delivery service and retaining proof of dispatch.

 Condition of returned goods

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as you would in a physical shop.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary for that purpose.

Where reasonably possible, please return goods with their original tags, accessories and packaging. However, the absence of original packaging does not, by itself, prevent you from exercising your right of withdrawal.

 Refunds following withdrawal

If you validly withdraw from a purchase agreement, we will reimburse all payments received from you, including the cost of standard delivery.

We are not required to reimburse any additional delivery cost resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.

We will make the reimbursement without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which we are informed of your decision to withdraw.

For goods, we may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless you have expressly agreed to another method and you incur no additional costs as a result.

 Damaged, defective or incorrect goods

Please inspect your order upon delivery. If you receive goods that are damaged, defective, incorrect, incomplete or otherwise do not correspond to the purchase agreement, please contact us promptly at sales@artarios.com and include, where possible, your order number, a description of the issue and relevant photographs.

A request for inspection or prompt notification does not restrict your statutory rights.

Where goods lack conformity with the purchase agreement, you may have statutory remedies, subject to the applicable conditions. Nothing in this Policy limits those mandatory rights.

If the return is due to an error attributable to us or to a lack of conformity, we will arrange collection where appropriate or reimburse reasonable and documented return costs.

 Personalised goods

The right of withdrawal does not apply to goods made to your specifications or clearly personalised for you.

This includes goods produced, altered, engraved, printed or otherwise customised specifically according to your individual instructions, where the goods cannot reasonably be resold to another customer.

 Exchange requests

We do not guarantee exchanges, as product availability may change. If you wish to exchange an item, please contact us at sales@artarios.com before returning it.

Where an exchange is agreed, we will provide instructions concerning return of the original item and dispatch of the replacement item. Your statutory rights in relation to withdrawal and non-conforming goods remain unaffected.

 Contact

For questions about returns, refunds, withdrawals or goods that are damaged, defective or incorrect, please contact:

ELEFTHERIA KATSA ARTARIOS
Email: sales@artarios.com
Address: Georgiou Neomartiros 25, 17342 Agios Dimitrios, Athens, Greece

 Model withdrawal form

To: ELEFTHERIA KATSA ARTARIOS
Email: sales@artarios.com
Address: Georgiou Neomartiros 25, 17342 Agios Dimitrios, Athens, Greece

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods:

Order number: [ORDER NUMBER]

Goods: [DESCRIPTION OF GOODS]

Ordered on: [DATE]

Received on: [DATE]

Name of consumer: [NAME]

Address of consumer: [ADDRESS]

Email address: [EMAIL ADDRESS]

Date: [DATE]

Signature: [SIGNATURE, ONLY IF THIS FORM IS SUBMITTED ON PAPER]