Shipping Policy
Thank you for visiting and shopping at Artarios. The following are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Only (Greece)
We currently ship exclusively to addresses within Greece. All orders are dispatched from our facility in Greece. At this time, we do not offer international shipping.
2. Shipment Processing Time
All orders are processed and prepared for shipping within 5-7 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
3. Shipping Rates & Delivery Estimates
We offer a simple, flat-rate shipping structure for all destinations within Greece:
- Orders under 50€: Fixed flat rate of 2.00€
-
Orders 50€ and over: Free Shipping
| Shipping Method |
Estimated Delivery Time |
Shipping Cost |
| Standard Courier |
3–5 business days after dispatch |
2.00€ (Free for orders of €50 and over) |
Please note that delivery to remote or island regions may take an additional 1-2 business days.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.
5. Damaged or Lost Shipments
In accordance with Greek and EU Consumer Protection laws, Artarios bears the risk of loss or damage to the goods until they are physically delivered to you.
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If your package arrives damaged:
We make every effort to ensure your items arrive safely.
Upon delivery, we kindly ask you to inspect your package. If you notice any obvious damage to the external packaging, we strongly recommend that you either refuse the delivery or sign for it as "damaged" with the carrier, and contact us immediately at sales@artarios.com.
While we kindly request that you report any transit damages or incorrect items as soon as possible to help us promptly file a claim with our courier service, please note that your statutory rights regarding defective products or goods that lack conformity are not restricted by any immediate reporting deadlines (see Section 5 - Damaged, Defective, or Incorrect Items in our Return and Refund Policy).
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If your package is lost: If the estimated delivery time has passed and you have not received your order, please contact us so we can investigate with the courier service and arrange a reshipment or a full refund.
6. Returns Policy
Our
Returns Policy provides detailed information about options and procedures for returning your order.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
